Bob The Sewer Guy

Incompleteness of Work: A prevalent theme across the reviews is the perception that Bob The Sewer Guy does not complete jobs as promised. Customers reported partial completion, such as not filling in dirt post-repair, leaving broken materials behind, or not properly connecting installed systems. This has created significant frustration among clients who are now facing additional expenses to hire o... Read more

Incompleteness of Work: A prevalent theme across the reviews is the perception that Bob The Sewer Guy does not complete jobs as promised. Customers reported partial completion, such as not filling in dirt post-repair, leaving broken materials behind, or not properly connecting installed systems. This has created significant frustration among clients who are now facing additional expenses to hire other plumbers to rectify the incomplete work.Communication Issues: Many reviewers expressed dissatisfaction with the lack of communication post-job completion. Customers noted that attempts to reach Bob for follow-up work or concerns were regularly met with silence, causing delays and heightened anxiety about the status of their projects. One review pointed out delays in providing bids and returning calls, suggesting inconsistency in responsiveness.Customer Service Criticism: Several reviews indicated that while initial interactions with Bob and his crew were friendly, that positive demeanor did not translate into reliable customer service once payment was made. Clients felt "ghosted" after they paid which resulted in a significant loss of trust and a perception of unprofessionalism.Pricing Concerns: There were mixed sentiments regarding pricing. While one customer noted that Bob's pricing was competitive initially, another review warned that customers who are not well-versed in pricing may be taken advantage of. This inconsistency raises concerns about ethical practices in pricing and can deter potential clients.Conditional Positive Feedback: While some reviews recognized the quality of the work when it was performed, these sentiments were accompanied by caveats. One reviewer noted they would still consider using Bob in the future but suggested withholding the final payment until the job was completely finished. This indicates a lack of confidence in the company's follow-through. In summary, Bob The Sewer Guy appears to be facing multiple significant challenges regarding project completion, communication with clients, and overall customer satisfaction. While there are instances of satisfactory work, the negative experiences reported by several customers suggest a need for improvement in service consistency and accountability. Read less