Bob Stith Heating Cooling & Plumbing

The sentiment surrounding Bob Stith Heating Cooling & Plumbing is largely negative, driven primarily by complaints regarding poor customer service, communication failures, and dissatisfaction with the quality of repairs. Multiple reviewers express frustration over unreturned calls and lack of follow-up on service requests, leading to a sense of neglect and a lack of professionalism. While there is... Read more

The sentiment surrounding Bob Stith Heating Cooling & Plumbing is largely negative, driven primarily by complaints regarding poor customer service, communication failures, and dissatisfaction with the quality of repairs. Multiple reviewers express frustration over unreturned calls and lack of follow-up on service requests, leading to a sense of neglect and a lack of professionalism. While there is one positive mention of Roger, who is praised for his expertise and customer service, the overwhelming sentiment is marred by unresolved issues and a perceived lack of accountability from the company as a whole. In the detailed sentiment analysis, common findings reveal a consistent pattern of negative experiences among customers. Many reviews highlight dissatisfaction with the responsiveness of customer service, with numerous accounts of unreturned messages and missed appointments. This inability to provide timely communication has left multiple customers feeling abandoned and frustrated. Specific instances of miscommunication regarding repair costs and timeline also contribute to a loss of trust in the company. Additionally, the reviews mention significant operational issues with the provided services, particularly concerning heating systems, with customers reporting ongoing problems and repeated charges for work that did not resolve their issues. The lack of effective follow-through on service promises and resolution of problems further exacerbates the negative sentiment, emphasizing a widespread concern about the overall reliability and professionalism of the business. In summary, the reviews indicate a serious need for improvement in customer service practices and operational reliability at Bob Stith Heating Cooling & Plumbing to restore customer trust and satisfaction. Read less