Overview of Company Customer Sentiment Analysis in May
The reviews paint a consistently negative picture of this contractor across nearly all scoreable dimensions. Professionalism is severely undermined by multiple accounts of poor communication, no follow-up notes left after visits, a technician abandoning a job mid-service without notice, and a manager refusing to accept accountability for property damage. Project completion is also weak, with repor... Read more
The reviews paint a consistently negative picture of this contractor across nearly all scoreable dimensions. Professionalism is severely undermined by multiple accounts of poor communication, no follow-up notes left after visits, a technician abandoning a job mid-service without notice, and a manager refusing to accept accountability for property damage. Project completion is also weak, with reports of unresolved station failures, a technician stating he lacked time to complete repairs, and a 2013 installation producing a leak a decade later due to substandard fittings. Experience scores low due to the use of inadequate materials during installation and an inability to source replacement parts for a repair. The sole positive review praises friendliness and routine seasonal service but lacks specific detail, limiting its weight. Pricing data was entirely absent from all reviews and could not be scored. Read less