A Good Plumber Inc

A Good Plumber earns reasonably strong marks for professionalism — the majority of reviewers praise punctuality, courteous technicians, pre-arrival notifications with photos, use of boot covers, and clear communication before work begins. However, pricing is the single most damaging dimension across this review set: a large and consistent volume of reviewers — spanning many years — explicitl... Read more

A Good Plumber earns reasonably strong marks for professionalism — the majority of reviewers praise punctuality, courteous technicians, pre-arrival notifications with photos, use of boot covers, and clear communication before work begins. However, pricing is the single most damaging dimension across this review set: a large and consistent volume of reviewers — spanning many years — explicitly describe charges as excessive, non-transparent, or outright exploitative, with multiple reviewers providing specific dollar comparisons showing significant overcharges on parts and labor. Project completion is mixed: most jobs are finished, but there are notable failures including abandoned work, a plumber leaving mid-job and not returning, a gas leak created and initially denied, an emergency service that failed to respond until morning, and at least one instance of work needing to be redone by another contractor. Experience scores moderately well — technicians are frequently described as knowledgeable and thorough — but is tempered by several reviews citing misdiagnosis, unnecessary upselling, and at least one instance of a crew that clearly lacked the skills to diagnose the problem correctly. Read less