A Good Plumber Inc

The reviews reveal strong contrasts in customer experiences with A Good Plumber Inc. on several fronts.Timeliness and Professionalism: Many reviewers appreciate the promptness of the service, with instances of technicians arriving early or quickly responding to emergency calls. Customers have valued the professionalism displayed by the technicians, particularly highlighting their knowledge and cle... Read more

The reviews reveal strong contrasts in customer experiences with A Good Plumber Inc. on several fronts.Timeliness and Professionalism: Many reviewers appreciate the promptness of the service, with instances of technicians arriving early or quickly responding to emergency calls. Customers have valued the professionalism displayed by the technicians, particularly highlighting their knowledge and cleaning up after the job.Pricing Concerns: A recurring theme is the pricing, which some customers consider high for the services rendered. A few reviewers indicated that while initial costs might be reasonable, they faced unexpected charges or additional fees for follow-up service, leading to dissatisfaction.Effectiveness of Work: Several reviews indicated successful resolutions to plumbing issues, especially in emergency scenarios. For example, one satisfied customer mentioned that a potential $1200 repair was reduced to $419 due to the plumber's specific diagnosis of the issue.Customer Service Issues: A significant point of contention pertains to customer service, particularly regarding follow-up and accountability. One review cited a severe breakdown in communication where a customer felt dismissed after a problematic installation. In that instance, the customer described the owner as unhelpful when attempting to address service failures.Warranty and Service Agreements: There were complaints about a lack of warranty for work done, which left at least one customer feeling misled after additional emergency charges were imposed for unresolved issues. This suggests an area of improvement for the company in clearly communicating service policies and ensuring that customers understand the terms of service. In conclusion, A Good Plumber Inc. demonstrates significant strengths in prompt service and technical expertise but struggles with pricing clarity and customer service follow-up. Addressing the concerns raised in negative reviews could enhance their overall reputation and customer satisfaction in the future. Read less