Overview of Company Customer Sentiment Analysis in May
This contractor has a clearly split reputation: several older reviews (2013–2014) describe highly positive experiences with prompt, knowledgeable, and friendly technicians, while more recent reviews (2017–2019) reveal serious reliability failures including no-shows, missed callbacks, and one alarming allegation of a fraudulent carbon monoxide diagnosis used to upsell an unnecessary furnace rep... Read more
This contractor has a clearly split reputation: several older reviews (2013–2014) describe highly positive experiences with prompt, knowledgeable, and friendly technicians, while more recent reviews (2017–2019) reveal serious reliability failures including no-shows, missed callbacks, and one alarming allegation of a fraudulent carbon monoxide diagnosis used to upsell an unnecessary furnace replacement. Professionalism is the most heavily mentioned dimension and is dragged down significantly by three explicit complaints about scheduling failures and a potential scam. Project completion is similarly mixed — jobs that were started appear to have been completed well, but multiple customers never got past the scheduling stage. Pricing feedback is positive among those who received service, but the alleged $2,000 fraudulent upsell introduces a significant red flag. Experience scores moderately well based on positive technical feedback in earlier reviews, but the dishonest diagnosis allegation undermines confidence in that dimension. Read less