Overview of Company Customer Sentiment Analysis in January
The reviews for 3D Plumbing & Electric reflect a mix of appreciation for quality service and substantial dissatisfaction with scheduling and customer service. While several customers commend the professionalism, honesty, and pricing of technicians who performed plumbing and electrical work, others express frustration over poor communication and unfulfilled commitments. There are serious allegation... Read more
The reviews for 3D Plumbing & Electric reflect a mix of appreciation for quality service and substantial dissatisfaction with scheduling and customer service. While several customers commend the professionalism, honesty, and pricing of technicians who performed plumbing and electrical work, others express frustration over poor communication and unfulfilled commitments. There are serious allegations of dubious practices concerning diagnostics, particularly regarding the assessment of a furnace problem, leading to skepticism about the integrity of recommendations. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews highlight a significant divide in customer sentiment regarding 3D Plumbing & Electric. Positive experiences often revolve around the quality of workmanship and the demeanor of the service technicians. Customers appreciated the knowledge, speed, and relatability of the staff, emphasized by phrases like "AMAZING" and "great work." Affordable pricing also contributed to their overall sati... Read more
The reviews highlight a significant divide in customer sentiment regarding 3D Plumbing & Electric. Positive experiences often revolve around the quality of workmanship and the demeanor of the service technicians. Customers appreciated the knowledge, speed, and relatability of the staff, emphasized by phrases like "AMAZING" and "great work." Affordable pricing also contributed to their overall satisfaction, indicating that when services were rendered as promised, they left customers feeling valued and content. In stark contrast, a recurrent theme in the negative reviews is the company's scheduling inefficiencies and poor communication. Several reviewers reported missed appointments, lack of follow-up, and extended waiting periods without any updates. This led to feelings of frustration and disappointment, with one customer explicitly stating that the experience caused them to lose trust in the company and look for alternatives. Moreover, the negative feedback contained a serious allegation regarding potentially fraudulent practices. A customer claimed they were misled about a carbon monoxide leak by a technician, leading to suspicions about the legitimacy of the assessment and suggesting a need for caution among prospective clients. This concern over integrity significantly mars the company's reputation and raises red flags for potential clients regarding the reliability of service diagnostics. Overall, while 3D Plumbing & Electric shows promise with skilled staff and reasonable pricing, they are hindered by operational shortcomings that could deter future business if not addressed. Read less
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