Wheatland Contracting

The review reveals a significant level of discontent regarding several key areas: transparency in pricing, communication practices, and overall customer service experience.Transparency in Pricing: The reviewer was shocked by the final bill, which included charges that seemed unjustified relative to the actual time spent on the job. Specifically, a charge for 30 hours at $95 per hour raised eyebrow... Read more

The review reveals a significant level of discontent regarding several key areas: transparency in pricing, communication practices, and overall customer service experience.Transparency in Pricing: The reviewer was shocked by the final bill, which included charges that seemed unjustified relative to the actual time spent on the job. Specifically, a charge for 30 hours at $95 per hour raised eyebrows, especially since the work was completed in just over 2 hours. This discrepancy points to potential issues in how Wheatland Contracting communicates their pricing structure to clients, leading to feelings of being overcharged and misinformed.Communication Issues: The failure to submit insurance paperwork, despite the reviewer providing necessary documentation well in advance, indicates a serious lapse in communication. The afterthought response from Wheatland suggesting the reviewer accepted the bid without an explicit understanding regarding insurance further showcases their unresponsiveness to client concerns. This not only exacerbates frustrations but also undermines trust.Customer Service: The tone of the review implies a lack of empathy from the company when issues were raised. Rather than addressing the client's concerns directly and offering constructive solutions or at least acknowledgment of the mishaps, the response resulted in further dissatisfaction.Overall Experience: The overarching sentiment derived from the review is one of a regrettable experience leading to a cautionary tale for future clients. The reviewer encourages others to obtain multiple quotes and shop around, highlighting their own mistake in assuming competitiveness without thorough vetting. In summary, the review indicates that Wheatland Contracting needs to improve its operational practices, particularly regarding transparency, communication, and customer satisfaction, to rebuild its reputation in the contracting industry. Potential clients are advised to exercise caution and diligence before engaging their services. Read less