Lentz Plumbing Company

In the last month, Lentz Plumbing Company has received a range of feedback from both loyal customers and newer clients. Common themes emerge from the reviews:Positive Service Experiences: Numerous customers highlight their satisfaction with Lentz's competency, particularly in sewer inspections. Reviewers express gratitude for timely and professional service, commenting on the knowledge and experti... Read more

In the last month, Lentz Plumbing Company has received a range of feedback from both loyal customers and newer clients. Common themes emerge from the reviews:Positive Service Experiences: Numerous customers highlight their satisfaction with Lentz's competency, particularly in sewer inspections. Reviewers express gratitude for timely and professional service, commenting on the knowledge and expertise of the staff, particularly the owner, Bob Kennedy. The long-standing partnership with HomeTeam Inspection Service has led to a high volume of inspections, reinforcing trust in their capabilities.Reliability and Follow-up: Many reviews mention Lentz's reliability and willingness to follow up with clients to address inquiries or concerns post-service. This proactive approach is appreciated and contributes to a sense of confidence in their service provision.Concerns Regarding New Employees and Quality: Some customers have expressed concerns about recent changes in staff and the subsequent impact on service quality. A review notes dissatisfaction regarding the loss of a skilled plumber, suggesting that remaining staff may not be performing at the same level, leading to worries about compliance with industry standards and codes.Customer Service Issues: A notably negative experience involved an alleged breach of protocol, where a plumber attempted to access a customer's home without prior notification or consent. This incident raised significant alarm and dissatisfaction, highlighting potential weaknesses in customer communication and trust.Mixed Feedback on Problem Resolution: While many customers report receiving fair estimates and professional service, there is at least one account of a significant issue Read less