HD Service

HD Service shows significant inconsistency across reviews, with stark contrasts between highly satisfied customers praising quick response times, skilled technicians, and courteous service, and deeply dissatisfied customers citing rudeness, poor communication, and unresolved issues spanning months. Professionalism scores are pulled down by explicit complaints of rudeness and non-responsiveness to ... Read more

HD Service shows significant inconsistency across reviews, with stark contrasts between highly satisfied customers praising quick response times, skilled technicians, and courteous service, and deeply dissatisfied customers citing rudeness, poor communication, and unresolved issues spanning months. Professionalism scores are pulled down by explicit complaints of rudeness and non-responsiveness to callbacks, though positive reviews highlight courteous and friendly technicians. Project completion is the weakest dimension, with one review documenting a 2-month unresolved AC issue with multiple technician visits yielding conflicting diagnoses and delayed parts. Pricing appears reasonable in positive reviews but is mentioned infrequently. Experience and technical skill are consistently praised when work is completed, but the completion failures undermine overall reliability. Read less