Blue Dot

Blue Dot receives a polarized set of reviews: a large cluster of recent 5-star reviews praising individual technicians as professional, knowledgeable, and courteous, but a significant minority of detailed 1-star reviews describing serious concerns including predatory pricing, upselling, rude management, abandoned or incomplete work, and a reported fire caused by a faulty installation. Pricing is t... Read more

Blue Dot receives a polarized set of reviews: a large cluster of recent 5-star reviews praising individual technicians as professional, knowledgeable, and courteous, but a significant minority of detailed 1-star reviews describing serious concerns including predatory pricing, upselling, rude management, abandoned or incomplete work, and a reported fire caused by a faulty installation. Pricing is the weakest dimension by far, with multiple reviewers citing charges they considered exorbitant, hidden fees, and high-pressure sales tactics — including a $10,000 water heater quote and $500 to tighten toilet screws on a 95-year-old woman. Project completion is mixed: most recent jobs appear finished, but there are credible accounts of incomplete work, rescheduled appointments with no alternatives offered, and a manager refusing to address a unit fire. Professionalism scores moderately because individual technicians are frequently praised, but corporate-level conduct — including a manager who allegedly cursed out a family and a receptionist described as rude — drags the score down meaningfully. Experience scores reasonably well based on specific technical praise, but is undermined by the fire incident and a sloppy remodel installation. Read less