Southside Plumbing

Technician Performance: Customer sentiment highlighted a divide in experiences with the company's technicians. Positive remarks often focused on the skills and demeanor of specific plumbers like Bill and Ray, with reviewers commenting on their competence and customer service quality. However, there were several instances where technicians caused additional damage, leading to frustration and dissat... Read more

Technician Performance: Customer sentiment highlighted a divide in experiences with the company's technicians. Positive remarks often focused on the skills and demeanor of specific plumbers like Bill and Ray, with reviewers commenting on their competence and customer service quality. However, there were several instances where technicians caused additional damage, leading to frustration and dissatisfaction from the customers involved.Communication Issues: Multiple reviews indicated significant complaints regarding communication. Customers described difficulties in reaching the office for follow-ups, delayed responses from management, and unclear billing situations. This led to confusion and additional stress for many customers, suggesting an area where improvement is necessary.Pricing Concerns: Pricing appeared to be a contentious issue, with some customers feeling that they were overcharged or faced sudden increases in quotes. Discrepancies between initial estimates and final bills left several customers feeling misled or unhappy about their choices.Customer Service: The sentiment surrounding customer service was quite varied. While some praised the receptionist as a strong point of the company, many reviews described negative experiences with Josh, the estimator. His attitude was deemed unfriendly and unprofessional in several instances, leading to customer dissatisfaction.Problem Resolution: The ability of Southside Plumbing to resolve issues once they occurred varied. While some customers noted satisfactory resolutions, particularly when mistakes were made, others felt their concerns were ignored or inadequately addressed. This inconsistency in service response has impacted customer trust and willingness to recommend the company.General Reputation: Despite the mixed feedback, a portion of the reviews contained positive remarks about the company's ability to handle emergencies and complete necessary repairs effectively. The overall sentiment suggests that while some technicians provide great service, systemic issues with communication and management oversight detract from the company's reputation overall. Read less