Neal Harris Service Experts

Praiseworthy Technicians and Service Quality: Several reviews highlight specific technicians, such as Andrea, Kenneth, and Mike, who have demonstrated professionalism, expertise, and a friendly demeanor. Customers appreciate the technicians' willingness to answer questions and provide detailed explanations about their work.Communication and Customer Service Issues: A significant number of re... Read more

Praiseworthy Technicians and Service Quality: Several reviews highlight specific technicians, such as Andrea, Kenneth, and Mike, who have demonstrated professionalism, expertise, and a friendly demeanor. Customers appreciate the technicians' willingness to answer questions and provide detailed explanations about their work.Communication and Customer Service Issues: A significant number of reviews express dissatisfaction with Neal Harris's communication practices. Customers report waiting for hours without updates, experiencing no-shows for scheduled appointments, and being placed on hold indefinitely. Many felt that the company's customer service has worsened, particularly in terms of responsiveness and reliability.Concerns About Transparency and Pricing: Various customers indicated feeling misled by pricing structures, often citing unexpected charges that were not communicated clearly upfront. Frequent references to "upselling" items, contracts, and service plans that did not meet expectations contribute to a sense of distrust. Customers reported instances where they were recommended unnecessary repairs or complete system replacements, exacerbating frustrations.Inconsistent Service Experiences: The reviews indicated a mixed experience with the service levels provided at different points in time. Some long-term customers noted a decline in service quality after the company's acquisition, leading to a sense of betrayal from a provider they had trusted for years. While some customers had great experiences, others encountered systemic issues that resulted in multiple visits required for the same problem, causing additional inconvenience.Negative Experiences Amplified by Poor Resolutions: Customers reported not only dissatisfaction with service but also a lack of adequate follow-up from the company regarding their grievances. Complaints about being charged for services incorrectly rendered or not receiving promised refunds echo strongly, indicating a failure in customer care post-service that leaves customers feeling unheard and discontented.Overall Reputation Damage: The accumulation of these complaints suggests a reputation that has suffered. Customers frequently used terms like "avoid," "never again," or "crooks" to describe their experience with Neal Harris, showcasing a significant level of indignation. Many recommend seeking alternative service providers, indicating a lowered likelihood of repeat business among current customers. In summary, while there are noteworthy moments of positive service, the overwhelming concerns about communication breakdowns, pricing transparency, reliability, and the overall decline in service quality strongly undermine the company's reputation. Read less