K & S Plumbing

The reviews share a contrasting sentiment towards K & S Plumbing, reflecting both commendable service and notable failures. Positive aspects mentioned:Timeliness and Professionalism: Several reviews commend the punctuality of technicians like Jeff, who arrived on time and efficiently assessed the plumbing issues. Customers appreciated the efforts to resolve problems quickly and effectively, part... Read more

The reviews share a contrasting sentiment towards K & S Plumbing, reflecting both commendable service and notable failures. Positive aspects mentioned:Timeliness and Professionalism: Several reviews commend the punctuality of technicians like Jeff, who arrived on time and efficiently assessed the plumbing issues. Customers appreciated the efforts to resolve problems quickly and effectively, particularly regarding warranty issues on products.Knowledge and Fair Pricing: Customers praised the knowledgeable nature of the staff. In particular, the clarity with which technical information was communicated and the fairness of pricing contributed positively to overall customer experiences. Negative aspects mentioned:Lack of Communication: A significant complaint involved failure in communication. One reviewer described a frustrating experience of being left in the dark regarding product defects and follow-ups with the manufacturer. This suggests a systemic issue with customer service and responsiveness.Perceived Unprofessionalism: Some reviews portrayed an atmosphere of unreliability and unprofessional conduct in handling issues, which detracted from the overall customer experience. Common Themes: - The experiences shared suggest that while K & S Plumbing has the potential to provide satisfactory service, consistency in communication and follow-through on commitments is a critical area for improvement. Customers expect not just technical competency but also reliability and transparency in service. Read less