Rising Son Plumbing

The reviews present a divided perspective on Rising Son Plumbing, with some customers expressing satisfaction with the service, while others report detrimental experiences.Positive Feedback: Positive sentiments are centered on Earl, the owner, who is frequently described as skilled, friendly, and professional. Customers noted effective resolutions to plumbing issues and praised his willingness to ... Read more

The reviews present a divided perspective on Rising Son Plumbing, with some customers expressing satisfaction with the service, while others report detrimental experiences.Positive Feedback: Positive sentiments are centered on Earl, the owner, who is frequently described as skilled, friendly, and professional. Customers noted effective resolutions to plumbing issues and praised his willingness to provide thorough explanations about the work being done. Many reviewers appreciated the prompt service and reasonable pricing. For smaller jobs, such service led to a high level of customer satisfaction.Professionalism Issues: The negative feedback predominantly revolves around unprofessional behavior, notably from the owner. Multiple reviewers recount experiences where appointments were not honored, and communication was poor, resulting in significant delays or abandonment of projects. Specific complaints included no-shows on scheduled appointments and vague communication about job completion.Inconsistent Quality: While some reviews commend the quality of the work done, others highlight serious issues, especially with bigger jobs. Complaints regarding incomplete work, incorrect installations, and failure to address previous problems were common. Customers expressed frustration that problems continued after service was supposedly completed, leading to further costs and inconvenience.Communication Problems: Many customers experienced difficulties when trying to schedule appointments or follow up on services. This includes long wait times for responses and missed commitments regarding when technicians would arrive. Some reviewers noted that the communication through email and calls was confusing and ineffective.Learning and Growth: There were remarks about the two younger employees, suggesting that they showed promise but were potentially being hindered by Earl's unprofessional conduct. Some reviews implied a hope that this younger staff could eventually learn valuable skills while working alongside someone with strong technical abilities. In summary, while Rising Son Plumbing has strengths, particularly in handling urgent repairs and providing effective plumbing solutions when performed, there are significant and systemic issues regarding professionalism, communication, and the consistency of service quality that customers consistently report. Potential clients are advised to weigh these factors carefully when considering this plumbing service. Read less