Larsen & Sons Plumbing

The reviews for Larsen & Sons Plumbing reveal a stark divide in customer experiences. Positive reviewers frequently commend the company's quick response times and the friendly demeanor of its technicians. They describe feeling relieved and grateful, especially in urgent situations, and appreciate the professionalism exhibited during service. Additionally, the efficiency in addressing problems, suc... Read more

The reviews for Larsen & Sons Plumbing reveal a stark divide in customer experiences. Positive reviewers frequently commend the company's quick response times and the friendly demeanor of its technicians. They describe feeling relieved and grateful, especially in urgent situations, and appreciate the professionalism exhibited during service. Additionally, the efficiency in addressing problems, such as leaky toilets, contributes to a general sentiment of satisfaction. Affordability is highlighted as a key factor that enhances the positive experience for many customers, reinforcing the perception of good value for money. Contrasting this, the negative review signals deeper issues with pricing transparency and customer trust. The reviewer felt taken advantage of due to a significant overcharge compared to market rates. They noted a lack of thorough assessment from the technicians, suggesting that simpler solutions were overlooked in favor of more expensive repairs. The admission of overcharging from one of the owners but limited resolution offered creates a feeling of betrayal among some customers. This negative experience can overshadow the positive feedback, emphasizing the importance of transparent pricing and trust in customer relationships. In summary, while many clients are satisfied with the prompt and professional service of Larsen & Sons Plumbing, it faces significant challenges in maintaining trust due to concerns about pricing practices. It is crucial for the company to address these discrepancies to enhance overall customer satisfaction and loyalty moving forward. Read less