M & S Plumbing, Heating & Air Conditioning

The reviews for M & S Plumbing, Heating & Air Conditioning exhibit a clear dichotomy in customer experiences. On one hand, there are positive testimonials praising the company's responsiveness and the cordial nature of the staff. For instance, a customer noted that the service was prompt, and the technicians were friendly and knowledgeable, effectively resolving a broken disposal issue in a timely... Read more

The reviews for M & S Plumbing, Heating & Air Conditioning exhibit a clear dichotomy in customer experiences. On one hand, there are positive testimonials praising the company's responsiveness and the cordial nature of the staff. For instance, a customer noted that the service was prompt, and the technicians were friendly and knowledgeable, effectively resolving a broken disposal issue in a timely manner. This reflects a strong emphasis on customer engagement and satisfaction in certain interactions. Conversely, there is a notable group of customers who reported negative experiences, primarily focusing on pricing and perceived value for services rendered. One reviewer expressed frustration over being charged $165 for a capacitor replacement, especially after discovering the part was available for significantly less online. Another review pointed to a staggering cost of $341 for what was described as a simple 20-minute job involving snaking a line, without any cleanup involved. The lack of an itemized bill further contributed to feelings of dissatisfaction about transparency in pricing. Interestingly, one customer mentioned that after initially voicing a complaint, the owner personally stepped in to negotiate a more acceptable price, ultimately leading to a more favorable view of the company. This suggests that there may be an opportunity for the company to enhance customer relations by actively addressing complaints and transparently discussing charges before services are performed. In summary, while M & S Plumbing, Heating & Air Conditioning shows strong capabilities in terms of service speed and quality in some cases, they face challenges with pricing perceptions and consistency in customer service. Moving forward, enhancing clarity around their pricing structure and focusing on customer relations could help improve overall sentiment. Read less