Stuart Plumbing

Many reviews commend Stuart Plumbing for their prompt response to emergencies, efficiency in handling repairs, and the professionalism exhibited by individual plumbers, particularly Tyler and Dylan. Customers expressed gratitude for the service they received, especially in urgent situations like leaking disposals and broken water heaters. Conversely, there is a troubling undercurrent of dissatis... Read more

Many reviews commend Stuart Plumbing for their prompt response to emergencies, efficiency in handling repairs, and the professionalism exhibited by individual plumbers, particularly Tyler and Dylan. Customers expressed gratitude for the service they received, especially in urgent situations like leaking disposals and broken water heaters. Conversely, there is a troubling undercurrent of dissatisfaction that emerges from various reviews. Complaints include lack of accountability for mistakes, unclear or inflated pricing, and unsatisfactory follow-ups or communication. Several reviewers recounted stories of damage caused during repairs that were not rectified or acknowledged by the company, resulting in significant additional expenditure for customers. A few specific instances stand out, such as a customer reporting that their home was damaged due to unnecessary drilling, which severely impacted their satisfaction. Additionally, others noted issues with getting timely quotes and having clear communication regarding work performed and costs involved. There is a notable divide in experiences: while many customers are pleased enough to recommend the service for standard plumbing needs, a concerning number express frustrations over billing practices and customer service, leading to an overall mixed perception of the company. The consistency of these complaints indicates a need for Stuart Plumbing to address their service and communication practices to enhance customer trust and satisfaction. Read less