Koehler Plumbing

The reviews indicate a robust divergence in customer experiences with Koehler Plumbing. On the positive side, several customers noted the following sentiments:Quality Service: Many reviewers expressed appreciation for the professionalism and skill exhibited by the technicians. Keith received specific commendation for his expertise and reliability, suggesting that he has built a positive rapport an... Read more

The reviews indicate a robust divergence in customer experiences with Koehler Plumbing. On the positive side, several customers noted the following sentiments:Quality Service: Many reviewers expressed appreciation for the professionalism and skill exhibited by the technicians. Keith received specific commendation for his expertise and reliability, suggesting that he has built a positive rapport and trustworthiness among clients.Timeliness and Pricing: Customers appreciated that technicians often arrived on time and provided transparent pricing, leading to a sense of value for the service rendered. One review highlighted a significant cost-saving experience where a complicated issue was resolved affordably. Conversely, there are notable common grievances outlined in the negative reviews:Communication Problems: A significant theme among dissatisfied customers was the lack of effective communication. Multiple reviewers indicated difficulties in reaching the company for follow-up queries and expressed frustration with the reliance on text messages for communication, which some found unprofessional.No-show Incidents: Several customers reported instances where their scheduled appointments were ignored without prior notice, leading to wasted time and further inconvenience. This lack of reliability overshadowed their previous positive impressions.Billing Disputes: Some reviews raised concerns about transparency in pricing, suggesting that customers felt misled regarding the costs associated with the service, particularly when compared to initial estimates. This led to a sense of distrust in the company's practices. Overall, while there are numerous customers who had satisfactory experiences and recommend Koehler Plumbing, the persistent issues of communication, service reliability, and billing concerns suggest that the company may need to address these areas to improve overall customer sentiment and satisfaction. Read less