360 Plumbing

The reviews reveal a generally favorable sentiment towards the workmanship and customer interactions at 360 Plumbing, especially with technicians like Eddy and Ed. Customers frequently highlighted their professionalism, friendliness, and timely responses to plumbing emergencies. For instance, one customer noted Ed's prompt arrival and efficient handling of a kitchen sink clog, showing appreciation... Read more

The reviews reveal a generally favorable sentiment towards the workmanship and customer interactions at 360 Plumbing, especially with technicians like Eddy and Ed. Customers frequently highlighted their professionalism, friendliness, and timely responses to plumbing emergencies. For instance, one customer noted Ed's prompt arrival and efficient handling of a kitchen sink clog, showing appreciation for neatness and courtesy. However, a significant concern that emerged is the communication gap, particularly pertaining to the estimating process. One reviewer expressed dissatisfaction over delayed responses and a lack of follow-up after a site visit, which left them feeling undervalued and unacknowledged. This experience contrasts sharply with the immediate assistance provided by the technicians when issues arose. In summary, while 360 Plumbing is well-regarded for its quick service and skilled technicians, there is a clear need for improvement in communication practices to enhance customer relations and minimize frustration. Addressing these communication challenges could elevate the overall customer experience and reinforce a positive reputation within the community. Read less