American Mechanical

The majority of reviews shared about American Mechanical exhibit deep dissatisfaction with various facets of their service. The most common issues raised included:Overcharging and Pricing Transparency: A significant number of customers reported feeling misled by the pricing structure, often being billed exorbitant amounts for simple repairs or diagnostics. Several reviews mention specific instance... Read more

The majority of reviews shared about American Mechanical exhibit deep dissatisfaction with various facets of their service. The most common issues raised included:Overcharging and Pricing Transparency: A significant number of customers reported feeling misled by the pricing structure, often being billed exorbitant amounts for simple repairs or diagnostics. Several reviews mention specific instances where common parts were charged at inflated prices compared to what customers found elsewhere.Poor Customer Service: Many reviewers pointed out a lack of effective communication, detailing experiences where they were not called back despite follow-up requests. Instances of technicians being late, no-shows, and unprofessional behavior, such as rudeness from customer service representatives, further compounded negative experiences.Ineffective Repair and Follow-up: There are multiple accounts of technicians providing incorrect diagnoses or failing to resolve the issues, leading customers to have to call in different companies to properly fix the problems. Furthermore, the delay in service and lack of accountability for mistakes made by technicians were common complaints.Lack of Responsibility: Reviewers often mentioned that the company failed to take responsibility when they caused damage or left jobs incomplete. Complaints included unfulfilled promises regarding follow-up services and inadequate responses or resolutions to issues raised by customers.Mixed Positive Experiences: Despite the predominance of negative reviews, there were scattered accounts praising individual technicians for their professionalism and effective service. However, these positive experiences seemed overshadowed by the pervasive dissatisfaction regarding the overall service delivery and company practices. Overall, the sentiment of these reviews paints a concerning picture of American Mechanical, with a resounding call for potential customers to exercise caution when engaging their services. The sentiment analysis highlights the critical need for the company to improve transparency, communication, and accountability to restore customer trust. Read less