PlumbRite

Service Quality and Knowledgeability: Positive feedback is frequently directed at individual technicians, with specific mentions of their professionalism and trouble-shooting skills. Many customers appreciated the insight provided by technicians like Greg and Daniel, who were successful in diagnosing issues quickly.Price Concerns: A common theme throughout the reviews is the perception of high pri... Read more

Service Quality and Knowledgeability: Positive feedback is frequently directed at individual technicians, with specific mentions of their professionalism and trouble-shooting skills. Many customers appreciated the insight provided by technicians like Greg and Daniel, who were successful in diagnosing issues quickly.Price Concerns: A common theme throughout the reviews is the perception of high pricing. Multiple customers found the charges to be exorbitant for the work performed, especially in simpler tasks. The use of "flat rate" pricing without prior disclosure exacerbated feelings of dissatisfaction, leading to comparisons with lower quotes from competitors.Inconsistency in Work Execution: While some reviews commend the workmanship, others highlight serious shortcomings, such as incomplete line replacements and inadequate handling of potential problems during service. For instance, one customer reported significant damage caused during a plumbing job, while another felt their concerns about incomplete installations were dismissed.Customer Service and Responsiveness: Though many reviews reflect appreciation for how fast PlumbRite responds to issues (with mentions of quick appointments), there were notable complaints regarding communication breakdowns and follow-ups. One particularly negative experience involved significant delays in service and a technician who appeared unprepared for the task.Accountability and Business Practices: Some customers expressed disappointment in the company's handling of complaints related to service issues. There are concerns about accountability, with one customer recounting a situation where the business did not take responsibility for damages caused during service. Such interactions have negatively impacted their trust in the company's integrity.Overall Experiences: Customers have varying experiences ranging from highly positive to extremely negative. While some report excellent service and outcomes leading to recommendations, others have advised potential customers to seek alternatives, underscoring a divide in customer experience. In summary, PlumbRite showcases skilled technicians and efficient service in certain instances but faces challenges regarding pricing transparency and a consistent level of work quality that has led to divided customer opinions. Read less