Dalton

The reviews collectively reveal several key concerns about Dalton's services.High Costs and Lack of Transparency: Numerous customers reported feeling overcharged for services, highlighting instances where charges were exorbitant for minimal work. For example, completing simple tasks or repairs often led to bills in the hundreds to thousands, which left clients feeling exploited.Quality of Workmans... Read more

The reviews collectively reveal several key concerns about Dalton's services.High Costs and Lack of Transparency: Numerous customers reported feeling overcharged for services, highlighting instances where charges were exorbitant for minimal work. For example, completing simple tasks or repairs often led to bills in the hundreds to thousands, which left clients feeling exploited.Quality of Workmanship: A recurring theme is the shoddy workmanship associated with installations and repairs. Customers noted repeated visits required to rectify issues with new systems like furnaces and AC units, indicating that the initial work was not performed to a satisfactory standard. Several reviews specifically mentioned that problems persisted after a technician's visit, which further eroded trust.Poor Communication and Follow-ups: Reviewers frequently complained about Dalton's failure to maintain communication regarding scheduled visits and follow-up services. In some cases, customers were left waiting for technicians who did not arrive as promised, severely affecting their experience. Moreover, when issues were escalated, the response from management often felt inadequate or dismissive.Variability in Customer Service: There are mixed reviews about the kindness and professionalism of individual staff members, with some noting that certain technicians were polite and tried to help. However, these instances are overshadowed by numerous accounts of unprofessional behavior, including a technician laughing at a customer's expense and dismissive attitudes towards ongoing service issues.Injury Claims: One particularly alarming review described an injury caused by a technician's negligence, reflecting a serious concern about workplace safety and employee accountability. This incident raises questions about the company's training and protocols for on-site work.Subscription Service Concerns: Customers who opted for a subscription service felt they received very little in return, expressing frustration over paying for a service plan that did not yield actual maintenance or repairs. In summary, Dalton faces significant challenges regarding customer satisfaction, price fairness, and reliability of service. The reviews indicate a need for improved customer communication, quality assurance in work provided, and transparency in pricing to regain trust and positive sentiment among its clientele. Read less