Crystal Heating & Plumbing

Crystal Plumbing and Heating has a deeply mixed review profile. Positive reviews highlight knowledgeable staff, pleasant communication, and repeat customer satisfaction over many years, while negative reviews raise serious concerns including billing for services not rendered, inability to correctly diagnose equipment issues, and leaving job sites in poor condition. Professionalism is significantly... Read more

Crystal Plumbing and Heating has a deeply mixed review profile. Positive reviews highlight knowledgeable staff, pleasant communication, and repeat customer satisfaction over many years, while negative reviews raise serious concerns including billing for services not rendered, inability to correctly diagnose equipment issues, and leaving job sites in poor condition. Professionalism is significantly dragged down by one reviewer alleging dishonest and manipulative billing practices and another describing dismissive responses to a cleanup complaint. Pricing is similarly mixed, with one reviewer praising fair prices while another was charged over $100 for a sub-5-minute visit and a third complained of repeated bills without resolution. Project completion suffers due to accounts of recurring equipment failures, unresolved diagnostic issues, and abandoned site cleanup. Experience scores moderately, as some reviewers praise technical knowledge and quality workmanship while others describe repeated failed diagnoses on a brand-new system. Read less