Brent Mabon Plumbing Excellence

This single review is highly detailed and describes serious misconduct by the contractor. Professionalism scored very low due to the contractor hanging up on the customer, adding unauthorized late fees, and refusing to provide documentation. Pricing scored near the bottom due to alleged falsification of labor hours, inability or refusal to provide proof of part costs, and charging $127 for a part ... Read more

This single review is highly detailed and describes serious misconduct by the contractor. Professionalism scored very low due to the contractor hanging up on the customer, adding unauthorized late fees, and refusing to provide documentation. Pricing scored near the bottom due to alleged falsification of labor hours, inability or refusal to provide proof of part costs, and charging $127 for a part available at retail for approximately $20. Project completion received a partial score because the contractor did respond on a Sunday and completed the physical repair, but the overall engagement was marred by billing disputes and dishonest practices. Experience scored low-moderate as the repair was technically performed, but the use of original lime-stained bolts and lack of transparency about parts quality raises workmanship concerns. Read less