Bergen Plumbing Heating & Cooling

The reviews for Bergen Plumbing Heating & Cooling illustrate a varied sentiment, highlighting a mix of customer satisfaction and disappointment. Positive Observations: 1. Customer Service: Many reviews commend the empathy and expertise shown by individual employees, with names like Matt and Jarod being mentioned positively. Customers appreciated their promptness and professionalism during plumbi... Read more

The reviews for Bergen Plumbing Heating & Cooling illustrate a varied sentiment, highlighting a mix of customer satisfaction and disappointment. Positive Observations: 1. Customer Service: Many reviews commend the empathy and expertise shown by individual employees, with names like Matt and Jarod being mentioned positively. Customers appreciated their promptness and professionalism during plumbing emergencies. 2. Effective Repairs: Several customers reported successful outcomes regarding plumbing issues, feeling reassured and relieved after repairs were completed. The company's ability to address and resolve critical problems garnered goodwill from these clients. Negative Observations: 1. Pricing Concerns: Multiple reviews noted that the pricing for services is perceived as high. One review detailed a situation where a quoted price for repair felt excessive compared to the DIY solution that the customer found online. This suggests a mismatch in perceived value versus actual service pricing. 2. Unprofessional Conduct: A highly concerning concern reflected in one of the reviews pertains to the placement of a company sticker on personal property. The customer found this act unprofessional and experienced frustration with the company's response regarding the removal of the sticker. This reflects a deficit in understanding customer property respect and an indication of poor service follow-up. 3. Service Reliability: Some customers expressed dissatisfaction over service delays and a lack of timely follow-through on scheduled work. While there were positive experiences, the negative accounts of missed appointments or slow service negatively impact the overall reputation. The overall sentiment regarding Bergen Plumbing Heating & Cooling is polarized. The company excels in certain areas such as repair effectiveness and customer service by individual employees, yet struggles with issues related to pricing transparency, professionalism, and maintaining reliable service standards. This duality suggests a need for the company to focus on improving aspects like communication, ethical practices, and customer engagement to balance out the experiences shared by their clientele. Read less