Top Notch Plumbing Heating & Electrical

The reviews for Top Notch Plumbing Heating & Electrical indicate a deeply divided sentiment among customers, with some expressing severe dissatisfaction while others report positive experiences. Here are the key findings derived from the reviews:Service Quality Variation: A prominent theme is the variability in service quality. Certain customers report quick and professional assistance, especially... Read more

The reviews for Top Notch Plumbing Heating & Electrical indicate a deeply divided sentiment among customers, with some expressing severe dissatisfaction while others report positive experiences. Here are the key findings derived from the reviews:Service Quality Variation: A prominent theme is the variability in service quality. Certain customers report quick and professional assistance, especially in emergencies like water heater replacements. In contrast, others faced repeated visits without resolution, suggesting a lack of effective problem-solving practices among some technicians.Customer Service Issues: Negative feedback regarding customer service is prevalent. Many clients mentioned feeling dismissed or unvalued, particularly when problems persisted despite multiple service calls. One review explicitly criticized the lack of care shown by a technician during plumbing issues and overall indifferent attitudes that created frustration for customers.Billing and Payment Disputes: Complaints about billing and payment disputes surfaced, including instances where customers felt they were wrongly charged. The response from the business in handling these complaints was also criticized, with reports of unsatisfactory communication when clients sought resolution.Maintenance Contracts: A few long-term customers commend the reliability of maintenance contracts, appreciating the company Read less