Molitor Plumbing

The customer reviews reflect a dichotomy in experiences with Molitor Plumbing. On one hand, there are positive notes regarding the professionalism, knowledge, and efficiency of certain employees, which suggests that the company has talented staff who can engage effectively with customers and provide meaningful assistance. For instance, one reviewer explicitly praises a staff member for stepping in... Read more

The customer reviews reflect a dichotomy in experiences with Molitor Plumbing. On one hand, there are positive notes regarding the professionalism, knowledge, and efficiency of certain employees, which suggests that the company has talented staff who can engage effectively with customers and provide meaningful assistance. For instance, one reviewer explicitly praises a staff member for stepping in during a crisis related to water damage, indicating a willingness to go above and beyond for customer welfare. Conversely, a substantial complaint exposes critical failures in execution and communication that markedly influence customer satisfaction negatively. This review outlines a troublesome case involving a sewer line installation, where the work was reportedly incomplete, unlicensed, and led to additional damage. The lack of timely communication from the company, such as notifying homeowners before upcoming work and failing to return calls, reflects poorly on their customer service protocol. Additionally, the situation escalated to the point where the customer felt compelled to hire another company to rectify Molitor Plumbing Read less