Kern Plumbing

The reviewer has highlighted a few main concerns regarding Kern Plumbing. They felt that the technician inaccurately assessed a situation involving a gas leak that turned out not to exist, raising doubts regarding the professional's competence. The review indicates a lack of thoroughness, noting that the technician failed to perform a basic check (lighting the pilot light) which may have resolved ... Read more

The reviewer has highlighted a few main concerns regarding Kern Plumbing. They felt that the technician inaccurately assessed a situation involving a gas leak that turned out not to exist, raising doubts regarding the professional's competence. The review indicates a lack of thoroughness, noting that the technician failed to perform a basic check (lighting the pilot light) which may have resolved the issue on site. The mention of waiting over a week for a water heater replacement further emphasizes the reviewer's frustration with delayed service and inconvenience. The overall sentiment conveyed is one of disappointment and mistrust, summarizing the experience as not only poor in terms of customer service but also financially burdensome. The use of strong language such as "hell no" reinforces the seriousness of the reviewer's stance and their recommendation for potential customers to consider alternative plumbing services. In conclusion, the common themes extracted from this single review point to inadequate diagnosis, delayed service, and a lack of professionalism, leading to a deeply negative customer perception of Kern Plumbing. Read less