Overview of Company Customer Sentiment Analysis in May
Both reviews are near-identical duplicates of the same complaint, so only one unique review contains usable data. That single review paints a deeply negative picture across multiple dimensions. Professionalism scores very low due to complete communication breakdown — the reviewer reports that numerous calls, emails, and texts went unanswered after October. Project completion scores extremely low... Read more
Both reviews are near-identical duplicates of the same complaint, so only one unique review contains usable data. That single review paints a deeply negative picture across multiple dimensions. Professionalism scores very low due to complete communication breakdown — the reviewer reports that numerous calls, emails, and texts went unanswered after October. Project completion scores extremely low because multiple issues (recurring utility room leak, improper water heater installation, knocking pipes) were never fully resolved, with the most recent problem left open and unaddressed for months. Experience also scores very low, as the reviewer describes repeated failed repair attempts, improper initial installations, and a persistent unresolved issue that should have been installed correctly from the start. Pricing was not mentioned at all and cannot be scored. Read less