Holt Plumbing & Heating

The reviews for Holt Plumbing & Heating reflect a divided sentiment. Many customers express appreciation for the courteous and professional demeanor of technicians, as well as the prompt response times. However, the predominant concerns center around the high pricing of services, perceived overcharging, and dissatisfaction with value for money. While some clients report satisfactory experiences, o... Read more

The reviews for Holt Plumbing & Heating reflect a divided sentiment. Many customers express appreciation for the courteous and professional demeanor of technicians, as well as the prompt response times. However, the predominant concerns center around the high pricing of services, perceived overcharging, and dissatisfaction with value for money. While some clients report satisfactory experiences, others recount frustrating encounters with excessive charges and upselling tactics, leading to a negative perception of the company overall. This dichotomy suggests a significant portion of consumers feel that Holt's services do not align well with their pricing, prompting recommendations to seek alternatives. Detailed Sentiment Analysis: A closer examination of the reviews indicates several recurring themes and sentiments that delineate the customer experience with Holt Plumbing & Heating.Service Quality and Conduct: A number of reviews commended the technicians for their professionalism, knowledge, and thoroughness. Customers noted that the service personnel were courteous, arriving on time, and efficiently resolving issues. This aspect of the company generally receives positive feedback, with customers appreciating the friendly nature of the staff and their adherence to COVID protocols.Pricing Concerns: The most common negative feedback revolves around pricing. Multiple review authors expressed feelings of being overcharged, with specific mentions of exorbitant costs for simple repairs and installations. Instances of significant markups on parts and labor were frequently highlighted. Customers cited bills that far exceeded industry averages for comparable services, leading to strong feelings of dissatisfaction.Communication Issues: Several reviews pointed to problems with customer service, particularly regarding initial scheduling and communication of estimated costs. Customers reported frustration when service quotes were not transparent, often resulting in unpleasant surprises at billing. Issues with follow-up and coordination were also mentioned, adding to the frustrations surrounding their service experiences.Mixed Experiences: While a portion of customers had positive experiences that led them to continue using Holt Read less