Greenwood

The sentiment expressed in the reviews reveals a consistent pattern of dissatisfaction with Greenwood's Sewer Service. Common findings include:Poor Communication: Multiple reviewers emphasize the company's failure to communicate effectively regarding appointment schedules. Customers report having to follow up multiple times, with no clear updates, which contributes to their frustration.Unprofessio... Read more

The sentiment expressed in the reviews reveals a consistent pattern of dissatisfaction with Greenwood's Sewer Service. Common findings include:Poor Communication: Multiple reviewers emphasize the company's failure to communicate effectively regarding appointment schedules. Customers report having to follow up multiple times, with no clear updates, which contributes to their frustration.Unprofessional Behavior: Several comments indicate a perception that the staff, particularly the scheduler, behave unprofessionally. Instances of hanging up on customers and dismissive responses reinforce this sentiment, suggesting a lack of training or support in customer service protocols.Reliability Issues: The inability to honor scheduled appointments and the tendency to reschedule or cancel at the last minute are significant pain points for customers. This unreliability appears to drive customers to seek alternative services, as illustrated by a reviewer who switched to a competitor due to Greenwood's failures.Negative Customer Experience: Reviews frequently mention "horrible customer service," which encompasses rudeness, ignorance, and a lack of accountability from the employees. Such descriptions highlight a broader systemic issue within the company regarding their treatment of clients and overall service delivery. In summary, Greenwood's Sewer Service faces severe challenges in maintaining customer satisfaction due to its inadequate communication, perceived unprofessionalism, and failure to deliver reliable service. These factors are leading to lost customers and strong negative recommendations from current and former clients. Read less