Golden Rule

The bulk of the reviews present a troubling pattern regarding Golden Rule's business practices, primarily characterized by the following themes:Pricing Issues: A considerable number of customers expressed frustration over high service charges, often feeling that the fees were exorbitant compared to industry standards. Specific complaints mention charges for services that could be performed at home... Read more

The bulk of the reviews present a troubling pattern regarding Golden Rule's business practices, primarily characterized by the following themes:Pricing Issues: A considerable number of customers expressed frustration over high service charges, often feeling that the fees were exorbitant compared to industry standards. Specific complaints mention charges for services that could be performed at home improvement stores for a fraction of the cost.Upselling and Pressure Tactics: Reviews frequently mention technicians applying pressure to upsell services that customers felt were unnecessary. Many customers reported being pushed toward expensive repairs or replacements despite their issues being fixable at a lower cost.Quality of Work and Service Reliability: While some reviews noted that technicians were professional and courteous, an alarming number reported less-than-satisfactory repairs, including follow-ups on issues that were not properly resolved. Customers expressed frustration over having to repeatedly call for service and for repairs that were done poorly.Poor Membership Experience: Customers who purchased Gold Club memberships noted that the benefits promised were not delivered. Issues included missed scheduled maintenance calls and long wait times for service checks, contrary to the promised priority service.Communication Breakdowns: Multiple reviewers pointed out the company's lack of effective communication, whether it was regarding service calls, returning phone inquiries, or scheduling appointments. Instances of canceled appointments further fueled customer frustration.Mixed Experiences: It Read less