Des Moines Drain & Sewer

Des Moines Drain & Sewer demonstrates strong technical expertise and generally fair pricing, with many customers praising quick response times and effective problem-solving. However, professionalism scores are significantly dragged down by multiple documented instances of poor customer service, lack of protective measures (tarps/towels) during work, property damage, and dismissive behavior from ow... Read more

Des Moines Drain & Sewer demonstrates strong technical expertise and generally fair pricing, with many customers praising quick response times and effective problem-solving. However, professionalism scores are significantly dragged down by multiple documented instances of poor customer service, lack of protective measures (tarps/towels) during work, property damage, and dismissive behavior from ownership when complaints were raised. The company shows inconsistency: excellent service in many cases contrasts sharply with documented failures in communication, damage mitigation, and accountability. Recent reviews (2021-2023) show both exceptional 5-star ratings and severe 1-2 star complaints, indicating ongoing operational inconsistency. Read less