Des Moines Drain & Sewer

The reviews for Des Moines Drain & Sewer reveal a dichotomy in customer experiences, with several common themes emerging:Positive Experiences: - Service Timeliness: Many reviews consistently praised the company for its quick response times and ability to schedule appointments on the same day, indicating a strong commitment to customer needs and urgency. - Professionalism and Knowledge: Revie... Read more

The reviews for Des Moines Drain & Sewer reveal a dichotomy in customer experiences, with several common themes emerging:Positive Experiences: - Service Timeliness: Many reviews consistently praised the company for its quick response times and ability to schedule appointments on the same day, indicating a strong commitment to customer needs and urgency. - Professionalism and Knowledge: Reviewers frequently mentioned that the technicians were knowledgeable, efficient, and personable, contributing to a positive overall service experience. Specific praises for individual technicians like Jeff and Paul were noted, suggesting they have a capable team. - Affordability: Several customers complimented the reasonable prices and available discounts, showing that many felt they received good value for the services rendered.Negative Experiences: - Customer Service Issues: A significant concern among dissatisfied customers was the perceived lack of effective communication and customer support, particularly in handling complaints and unresolved issues. Instances were reported where customers felt disrespected and dismissed. - Cleanliness and Care: Customers expressed frustration over the mess left post-service, with specific complaints regarding the lack of precautions taken to protect homes from messes caused during plumbing work. Issues like damaged carpets or additional messes were significant points of contention. - Inconsistent Service Quality: While many reviews highlighted positive interactions, there were also complaints about faulty repairs and service quality that did not meet expectations, leading to distress among some customers, especially when accounting for additional costs post-service. Overall, while Des Moines Drain & Sewer has developed a loyal customer base that appreciates their professionalism and quick service, addressing customer service shortcomings and ensuring thorough clean-up practices could enhance their reputation and reduce negative feedback. Read less