C & K Heating Air Conditioning and Plumbing

The reviews for C & K Heating, Air Conditioning and Plumbing reveal a strong dichotomy in customer sentiment. On the positive side, several clients appreciate the knowledgeable sales personnel, competitive pricing, and the professionalism of service technicians. Many reviews celebrate their installations, as customers report satisfaction with the outcome and commend the thoroughness of both the in... Read more

The reviews for C & K Heating, Air Conditioning and Plumbing reveal a strong dichotomy in customer sentiment. On the positive side, several clients appreciate the knowledgeable sales personnel, competitive pricing, and the professionalism of service technicians. Many reviews celebrate their installations, as customers report satisfaction with the outcome and commend the thoroughness of both the installation process and post-job cleanup. Communication, especially through arrival notifications and technician identification, is frequently praised, contributing to a sense of transparency and reliability. However, the negative feedback highlights significant issues that cannot be overlooked. Several customers felt that the quotes given for repairs or installations were exorbitantly high, at times perceiving them as unjustified markups. A recurring theme in the negative reviews is the dissatisfaction stemming from their service fees, particularly when customers felt the service did not meet their expectations of value or resolution. One review particularly emphasizes a bad experience where the customer felt pressured to agree to a costly replacement of their unit, which was later disproven by a second opinion from a different company. This has raised doubts among clients about the integrity of the company's assessments and recommendations. Overall, while many customers report high-quality installations and positive service experiences, there remains a troubling concern regarding transparency and trust in the pricing and service recommendations. The disparity in sentiment suggests a need for C & K to address pricing practices and to ensure consistency in service quality to uphold customer confidence. Read less