Brads Plumbing

The reviews for Brads Plumbing indicate a highly polarized response from customers, with a significant majority expressing deep dissatisfaction. Common negative themes include:Quality of Workmanship: Several customers reported issues with the quality of plumbing work provided by Brads Plumbing, citing specific examples of faulty installations that led to costly repairs and ongoing problems. One re... Read more

The reviews for Brads Plumbing indicate a highly polarized response from customers, with a significant majority expressing deep dissatisfaction. Common negative themes include:Quality of Workmanship: Several customers reported issues with the quality of plumbing work provided by Brads Plumbing, citing specific examples of faulty installations that led to costly repairs and ongoing problems. One reviewer mentioned having to spend nearly $3,000 to address leaks caused by the company's previous work.Poor Customer Service: Many reviewers reported frustrating experiences with customer service, highlighting instances of unreturned calls, a failure to follow through on appointments, and inadequate communication. Customers noted feeling neglected and unvalued, which significantly contributed to their negative experiences.Unprofessional Conduct: There are complaints regarding the unprofessional behavior of employees, including dangerous driving practices and a lack of accountability when problems arose. This has raised concerns about the company's overall reliability and credibility.Scheduling Issues: A recurring point mentioned by reviewers is the failure to honor scheduled appointments and a tendency to reschedule at the last minute. One customer expressed frustration after waiting for service that was repeatedly canceled without prior notification.Recommendations Against Use: A common recommendation among reviewers is to look for alternatives, with several explicitly advising against using Brads Plumbing due to their negative experiences. While one review offered a contrasting view by praising the company's responsiveness and skilled labor, it appears to be an exception in an otherwise overwhelmingly negative review landscape. This suggests that unless significant improvements are made in service quality and customer relations, the company may continue to face challenges in maintaining a solid customer base. Read less