Bill Rhiner’s Plumbing, Heating and Cooling

Rhiner's presents a deeply divided picture across all four dimensions. On the positive side, a meaningful cluster of reviews — many mentioning specific technicians like Andrew, Ted, Don Smith, and Loy/Vadim — praise prompt, professional, and skilled service, with several noting fair or competitive pricing. However, a substantial volume of negative reviews documents serious failures across ever... Read more

Rhiner's presents a deeply divided picture across all four dimensions. On the positive side, a meaningful cluster of reviews — many mentioning specific technicians like Andrew, Ted, Don Smith, and Loy/Vadim — praise prompt, professional, and skilled service, with several noting fair or competitive pricing. However, a substantial volume of negative reviews documents serious failures across every dimension: no-shows without notice, unreturned calls, jobs left incomplete or done incorrectly requiring multiple return visits, undisclosed charges, overpricing relative to competitors, and at least two accounts of technicians with poor or hostile attitudes toward customers. Project completion is particularly concerning, with multiple reviews describing work that leaked, failed, or was abandoned mid-project. The mixed record is consistent across multiple years, suggesting systemic rather than isolated issues. Read less