Bill Rhiner

Across a range of reviews, customers express frustration primarily due to billing practices and the perceived quality of service. A common theme is the high cost charged for relatively simple or quickly resolved plumbing issues. Many customers felt that the prices charged were excessive and did not represent fair value for the work completed. For example, one review noted a five-minute job billed ... Read more

Across a range of reviews, customers express frustration primarily due to billing practices and the perceived quality of service. A common theme is the high cost charged for relatively simple or quickly resolved plumbing issues. Many customers felt that the prices charged were excessive and did not represent fair value for the work completed. For example, one review noted a five-minute job billed at over $130, which was cited as being outrageous. A recurring issue is also the lack of timely follow-up and service execution. Several customers reported delays in service appointments or complete no-shows without prior notification, leading to considerable inconvenience. This resulted in customers feeling neglected and led to a significant decline in trust in the company's reliability, as noted by one reviewer who referred to "three strikes" rule regarding the company's service failures. The reviews did contain some positive remarks about specific technicians who were professional and effective at resolving issues; however, these were overshadowed by complaints about mismanagement, including damage caused by improper handling of existing plumbing fixtures leading to additional costs and repairs. In summary, while there are instances of satisfactory service, the overall customer experience is marred by excessive charges, poor communication regarding scheduling, and inadequate follow-through on repairs, leading many customers to recommend avoiding the company. Read less