Advanced Problem Solutions

The review of Advanced Problem Solutions highlights several key points that contribute to the overall customer sentiment. Firstly, the punctuality of the service stands out as a positive aspect; the reviewer appreciated that APS arrived as scheduled to address the leak issue, which indicates that they value professionalism and reliability in service delivery. However, this positive note is signifi... Read more

The review of Advanced Problem Solutions highlights several key points that contribute to the overall customer sentiment. Firstly, the punctuality of the service stands out as a positive aspect; the reviewer appreciated that APS arrived as scheduled to address the leak issue, which indicates that they value professionalism and reliability in service delivery. However, this positive note is significantly undermined by concerns regarding the pricing of the service. The customer felt that the almost $600 charge for repairing a toilet was excessively high, particularly when they could have opted for a complete toilet replacement at a lower cost. This sentiment suggests that potential clients may find APS's pricing model to be uncompetitive or not aligned with customer expectations for similar services. Additionally, the review points out a lack of communication, as the customer requested a call upon completion of the work and did not receive it. This oversight contributes to an overall feeling of dissatisfaction, as effective communication is key to customer service satisfaction and trust. As a result, while the repair work itself garnered positive remarks, the issues with pricing and communication led to the reviewer deciding not to use APS again, indicating a significant barrier for repeat business. Overall, the findings suggest that APS may need to reevaluate its pricing structure and enhance its communication practices to improve customer experience and retention. Read less