J. L. Brady

J.L. Brady shows strong technical expertise and knowledge (82/100), with multiple reviews praising their skilled plumbers and HVAC professionals. However, professionalism is significantly undermined by serious communication and follow-through failures: missed appointments with no-shows, unresponsive to emails and callbacks, and poor accountability when mistakes occur. Project completion is comprom... Read more

J.L. Brady shows strong technical expertise and knowledge (82/100), with multiple reviews praising their skilled plumbers and HVAC professionals. However, professionalism is significantly undermined by serious communication and follow-through failures: missed appointments with no-shows, unresponsive to emails and callbacks, and poor accountability when mistakes occur. Project completion is compromised by incomplete work requiring callbacks, inadequate staffing, and one severe case involving billing disputes and lien threats. Pricing is generally fair to competitive, though one customer felt overcharged for a simple pilot re-light ($135). The company's inconsistency—excellent work quality paired with poor customer service and accountability—creates a mixed but ultimately below-average profile. Read less