Crawford Company

Crawford's reviews present a deeply mixed picture across all four dimensions. On the positive side, individual technicians like Brad McDermott and Brock received specific praise for punctuality, communication, and professional demeanor, and the 2016 boiler installation was described as clean and timely. However, these positives are significantly offset by serious failures: a water heater installat... Read more

Crawford's reviews present a deeply mixed picture across all four dimensions. On the positive side, individual technicians like Brad McDermott and Brock received specific praise for punctuality, communication, and professional demeanor, and the 2016 boiler installation was described as clean and timely. However, these positives are significantly offset by serious failures: a water heater installation based on bad professional advice that resulted in floor damage with no remediation offered, and a subcontracted renovation job that produced poor workmanship from an unqualified worker at premium prices. The company's role as a project manager and prime contractor introduces risk beyond individual plumber quality, and the pattern of charging full price without accountability for failures is a notable concern. Scores are conservative given the small review pool and the severity of the negative experiences reported. Read less