Crawford Company

Crawford Company appears to have a blend of positive and negative sentiments among its recent reviews.Positive Feedback: - The reviews show that when Crawford Company's technicians handle jobs directly, they often perform well, demonstrating professionalism, efficiency, and expertise. For instance, the boiler installation received high praise for being thorough and clean, indicating a strong ca... Read more

Crawford Company appears to have a blend of positive and negative sentiments among its recent reviews.Positive Feedback: - The reviews show that when Crawford Company's technicians handle jobs directly, they often perform well, demonstrating professionalism, efficiency, and expertise. For instance, the boiler installation received high praise for being thorough and clean, indicating a strong capability in their main services. - Specific technicians, like Brad McDermott, have been recognized for their direct customer engagement, clear communication, and quality of work, contributing to a favorable experience for clients with plumbing issues.Negative Feedback: - Reviewers raised significant concerns about advice related to the installation of fixtures, with one customer detailing how following professional recommendations led to major damage in their home. This highlights a potential reliability issue in the company's advisory capacity. - The use of subcontractors has been a critical point of contention. Reviews indicate that subpar performance by subcontractors diminished the overall satisfaction of projects. For instance, painting and installation services did not meet customer expectations, leading to a strong negative sentiment regarding the quality control of subcontracted work.Common Themes: - There is a clear divide in customer experiences tied to the company's direct service versus subcontracted aspects of their business. While the in-house team members seem to excel in plumbing services, efforts involving subcontractors for non-plumbing tasks received criticism for lack of expertise and poor communication. - A notable concern is the company Read less