Always Plumbing

The reviews for Always Plumbing highlight a dual experience among customers. On one hand, many reviewers note outstanding customer service, highlighting the company's willingness to go above and beyond, illustrated by phrases such as "always goes the extra mile" and "incredibly happy with their service." The promptness in addressing urgent needs, particularly in the case of a slab leak, is frequen... Read more

The reviews for Always Plumbing highlight a dual experience among customers. On one hand, many reviewers note outstanding customer service, highlighting the company's willingness to go above and beyond, illustrated by phrases such as "always goes the extra mile" and "incredibly happy with their service." The promptness in addressing urgent needs, particularly in the case of a slab leak, is frequently praised, with specific mentions of efficient work, clarity in communication, and transparent pricing without hidden fees. Conversely, there is a significant concern regarding an isolated incident of poor communication, where a last-minute cancellation reportedly disrupted a customer's planned schedule. This experience has led to a suggestion from one reviewer to consider alternatives, indicating that customer service may require some attention in particular situations. Overall, the company appears to have a solid reputation among a majority of customers who appreciate the work performed and the knowledgeable staff but faces challenges in maintaining consistent communication and reliability in its scheduling practices. Addressing these isolated concerns could enhance its overall customer satisfaction and further solidify its standing in the plumbing industry. Read less