All Drain

The reviews for All Drain reveal a dichotomy in customer satisfaction. On one hand, several customers praised the company for its prompt response and efficient service. Specific technicians, such as Dalton and Justin P., received high accolades for their professionalism, speed, and courtesy, contributing positively to the customer experience. The sentiment reflected in these reviews emphasizes the... Read more

The reviews for All Drain reveal a dichotomy in customer satisfaction. On one hand, several customers praised the company for its prompt response and efficient service. Specific technicians, such as Dalton and Justin P., received high accolades for their professionalism, speed, and courtesy, contributing positively to the customer experience. The sentiment reflected in these reviews emphasizes the importance of timely service, especially in emergencies like plumbing issues, with multiple customers noting how All Drain effectively alleviated their stress. Price points have been a point of contention. While some customers affirmed that the costs were reasonable given the nature of emergency services, others felt that the initial service fees were excessively high. One reviewer specifically mentioned a $50 service fee just to appear onsite, followed by high repair costs, which led them to seek services from a competitor that provided a more economical solution. On the more negative side, a significant number of customers flagged issues related to service quality. Reports of technicians causing damage, such as cracking a p-trap, and failing to resolve issues entirely contributed to a perception of declining quality under new ownership. Complaints about unreturned calls, missed appointments, and a lack of accountability in follow-up were troubling, suggesting a lack of coordination and customer support in certain situations. Additionally, a consistent theme involved dissatisfaction with how the company handled after-service situations. Customers reported difficulties in getting management to address unresolved issues post-repair, leading to frustration and lack of trust in the company Read less