Backlund Plumbing

The reviews indicate that Backlund Plumbing has a range of customer experiences, resulting in diverse sentiments. Many positive reviews appreciate the speed of service and professionalism of technicians, with customers particularly noting timely arrival and effective problem-solving abilities. For instance, several respondents praised individual plumbers for resolving issues efficiently, educating... Read more

The reviews indicate that Backlund Plumbing has a range of customer experiences, resulting in diverse sentiments. Many positive reviews appreciate the speed of service and professionalism of technicians, with customers particularly noting timely arrival and effective problem-solving abilities. For instance, several respondents praised individual plumbers for resolving issues efficiently, educating homeowners on potential problems, and providing reasonable pricing. Conversely, a notable portion of the reviews highlights dissatisfaction with the customer service provided by the office staff. Comments regarding rude interactions and unresponsive behavior when following up on issues indicate a lack of respect for customers' time and concerns. Customers expressed significant frustration with billing procedures, including unexpected charges, lack of itemized bills, and issues with cleaning and resolving plumbing problems that contributed to further expenses. Some reviews pointed to serious failures in service quality, particularly concerning crucial repair jobs, like the replacement of lift stations. Customers lamented spending extensive amounts on repairs that were not initially disclosed as necessary and expressed concerns regarding the transparency and integrity of the assessment made by the staff. In summary, while Backlund Plumbing has secured a loyal customer base due to their technical skills and reliable service in emergencies, significant shortcomings exist in customer service and communication. Improvements in these areas may help foster greater customer satisfaction and loyalty, ultimately fortifying their reputation in the community. Read less