Overview of Company Customer Sentiment Analysis in January
The recent reviews for Schaal Plumbing, Heating & Cooling reveal a divided sentiment among customers. On one hand, there are positive remarks regarding the responsiveness and friendliness of their technicians, particularly highlighted by experiences with Craig, who received praise for his promptness and expertise in addressing HVAC issues. On the other hand, there are significant concerns regardin... Read more
The recent reviews for Schaal Plumbing, Heating & Cooling reveal a divided sentiment among customers. On one hand, there are positive remarks regarding the responsiveness and friendliness of their technicians, particularly highlighted by experiences with Craig, who received praise for his promptness and expertise in addressing HVAC issues. On the other hand, there are significant concerns regarding the company's front office management and communication breakdowns, resulting in missed appointments and a lack of confidence in their service quality. While some customers appreciated the technicians Read less