Parker Plumbing & Heating

The positive sentiment among most customers revolves around professionalism and affordability. Numerous reviews commend the company's ability to execute plumbing jobs with skill and efficiency while charging reasonable rates, often significantly lower than competitors. For instance, several customers noted the low prices comparing favorably with previous quotes from larger companies. Their interac... Read more

The positive sentiment among most customers revolves around professionalism and affordability. Numerous reviews commend the company's ability to execute plumbing jobs with skill and efficiency while charging reasonable rates, often significantly lower than competitors. For instance, several customers noted the low prices comparing favorably with previous quotes from larger companies. Their interactions with staff, particularly Carol and Kevin, are also highlighted as friendly and supportive. Service quality seems to be a key strength for Parker Plumbing & Heating. Clients report quick response times and thorough work, from installations to repairs. The willingness to provide solutions without upselling unnecessary services has been a common theme among satisfied reviewers. Many praised the technicians' courtesy and respect for their property, exemplified by leaving work areas clean post-job completion. Conversely, the negative sentiment primarily centers around a single report of poor communication regarding scheduling and service area limitations. One customer experienced disappointment when Kevin refused to complete a warranty job due to distance and the nature of the work, resulting in frustration and the impression that the company may lack commitment to all customer needs, particularly those they perceive as less profitable. This incident stands in stark contrast to the overall positive feedback, suggesting the need for improved clarity in service availability and communication with potential customers. Overall, while Parker Plumbing & Heating shows strong potential through its customer satisfaction and service quality, addressing communication gaps is crucial for maintaining a consistently excellent reputation. Read less