Mulford Plumbing & Heating

A closer examination of the reviews reveals a split in sentiment that heavily leans towards dissatisfaction with Mulford Plumbing & Heating.Positive Review: The initial review lauds the company for excellent service. The customer highlights their efficiency, timely diagnosis of the issue, and ability to handle the repair on-site. This review suggests that when things go well, the quality of servic... Read more

A closer examination of the reviews reveals a split in sentiment that heavily leans towards dissatisfaction with Mulford Plumbing & Heating.Positive Review: The initial review lauds the company for excellent service. The customer highlights their efficiency, timely diagnosis of the issue, and ability to handle the repair on-site. This review suggests that when things go well, the quality of service can meet or exceed expectations.Negative Experiences: The subsequent reviews illustrate a myriad of frustrations. Common themes emerge: - Customer Service Issues: Many reviewers report that the reception staff were unhelpful and indifferent, with one stating the receptionist acted as if their call was a bother. There is a pattern of perceived rudeness among staff, contributing to customer dissatisfaction. - Missed Appointments: Several customers mention scheduled appointments that were not honored, which indicates a potential reliability issue in scheduling and fulfilling service commitments. The experience of being left without a clear explanation or follow-up after a missed appointment significantly impacts the trust customers place in the company. - Delayed Response and Communication Problems: Customers express frustration regarding the lack of timely feedback, especially when waiting for estimates. One reviewer felt that the technician did not seem keen on taking the job, reflecting poorly on the company Read less