Fosters Kraus

The reviews for Fosters Kraus reflect a divided customer sentiment. While many customers praise the timely installation and professional behavior of the technicians, several express frustration over poor follow-up services and inadequate customer support. Positive experiences highlight quick response times, effective installations, and knowledgeable technicians. Conversely, negative feedback focus... Read more

The reviews for Fosters Kraus reflect a divided customer sentiment. While many customers praise the timely installation and professional behavior of the technicians, several express frustration over poor follow-up services and inadequate customer support. Positive experiences highlight quick response times, effective installations, and knowledgeable technicians. Conversely, negative feedback focuses on lack of follow-up, unreturned service calls, and a general sense of dissatisfaction with customer service interactions. Overall, while there are some commendable aspects, the recurring complaints about service inconsistencies raise concerns about their customer care commitments. Detailed Sentiment Analysis: The reviews of Fosters Kraus reveal a mix of highly positive and sharply negative experiences. A number of customers commend the company for its promptness in installation and responsiveness during emergency situations. Reviews noted exemplary service from specific technicians, who were praised for their professionalism, knowledge, and ability to address issues efficiently. Customers expressed satisfaction, particularly in instances where urgent repairs were needed, like furnace failures. Furthermore, clients appreciated the thorough explanations provided by sales representatives and installers regarding system replacements, earning a distinct level of trust in the company Read less